Terms of service

Welcome to Carat One! These terms and conditions outline the rules and regulations for the use of our website and services. By accessing or purchasing from Carat One, you agree to comply with these terms.

  • General Information : Carat One is a jewelry manufacturer and exporter specializing in lab-grown diamonds, natural diamonds, moissanite, and custom jewelry.
    Our official website, caratone.ca serves as an online platform for browsing our products and placing orders.
    All transactions and interactions are governed by these terms, which may be updated periodically.
  • Intellectual Property Rights : All content, designs, images, logos, and trademarks displayed on our website are the property of Carat One.
    Unauthorized reproduction, distribution, or use of our intellectual property is prohibited and may result in legal action.
  • Products and Services : Product Descriptions: We strive to ensure accuracy in product descriptions. However, minor variations in color, size, or design may occur due to technical limitations or customization requests.
    Customization: For custom orders, customers are required to provide accurate specifications. Any delay due to unclear information will not be Carat One responsibility.
  • Pricing and Payment : Currency: All prices are listed in USD and are subject to change without prior notice.
    Payment Methods: We accept payments via Zelle, Wire Transfers, Tazapay, and other secure methods.
    Taxes and Duties: International buyers are responsible for customs duties, taxes, and fees in their respective countries.
  • Order Placement and Cancellation : Order Confirmation: Orders are confirmed upon receipt of payment. You will receive a confirmation email with details.
    Order Changes: Any changes to your order must be communicated within 24 hours of placement.
    Cancellation: Orders can only be canceled within 48 hours of payment. Beyond this period, cancellations may incur processing fees.
  • Shipping and Delivery : Shipping Partners: We collaborate with reliable logistics providers to ensure timely delivery.
    Delivery Time: Estimated delivery times will be provided at the time of purchase and vary based on location and product type.
    Delays: Carat One is not responsible for delays caused by customs or unforeseen circumstances.
    Tracking: A tracking number will be provided once your order has been dispatched.
  • Returns and Refunds : Eligibility: Returns are accepted only for defective or damaged products. Custom orders are non-returnable unless faulty.
    Return Process: Customers must notify us within 7 days of receiving the product to initiate a return.
    Refunds: Refunds will be processed after the returned product has been inspected. Refund timelines may vary depending on the payment method.
  • Warranty and Authenticity : Carat One guarantees the authenticity and quality of all our diamonds and gemstones.
    Any claims regarding product defects must be supported by valid evidence and communicated within the warranty period.
  • Limitation of Liability : Carat One is not liable for: Losses due to misuse or improper handling of products. Delays or damages caused by third-party services such as logistics providers.
  • Privacy Policy : We are committed to protecting your personal information. Please review our Privacy Policy to understand how we collect, use, and safeguard your data.
  • Dispute Resolution : Any disputes arising from transactions with Carat One will be resolved through arbitration under the laws of India. The jurisdiction for any legal proceedings shall be Surat, India.
  • Contact Information : For queries, please contact us at:
    Email:
    Phone/ Whatsapp: